Sony Wireless Noise Canceling Over-the-Ear Headphones
4.3 out of 5 rating
421 Reviews
Take your music experience to the next level with the Wireless Noise Canceling Headphones. These industry-leading noise-canceling headphones feature Dual Noise Sensor technology for an immersive listening experience. Adaptive Sound Control provides a personalized listening experience wherever you are. Speak-to-chat technology automatically reduces the volume of your headphones during conversations. Superior call quality with precise voice pick up means you will always be heard. And, wearing detection automatically pauses playback when headphones are removed so you never miss a beat.
Easy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsEasy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
CA residents: see the California Proposition 65 WARNING
Reviews
4.3
4.3 out of 5 rating
421 reviews
81% of reviewers recommend this product.
Great sound and ligth weight!
5 out of 5 rating
29 days ago
Yes, I'd recommend this product.
It is vey light weight. I used to have the Microsoft surface headphones and they were heavy compared to this one. My only complaint is I can't believe there is no mute button.
Sony North America Customer Support - 26 days ago
Hi Edgar Moran, Many thanks for the 5-star rating! We're glad to hear you are enjoying the superb sound quality and lightweight design of your WH1000XM4 headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the mute function and will be sure to forward this feedback to the appropriate department. Thanks again for purchasing Sony! - Krissony.com Originally posted on sony.com
Sony WH-1000XM4 headphone review
3 out of 5 rating
SactoGuy . 1 month ago
Issues with connecting to XR-65A80J OLED TV. YouTube updates out of date and need to be updated.
Sony North America Customer Support - 1 month ago
Hi SactoGuy, Thanks for reaching out to us. We're sorry you've been running into difficulty. We'd love to troubleshoot this and make this a better experience for you. Make sure your TV and headphones have the latest software update. Please note that only one Bluetooth audio device (such as headphones) can be connected to the TV at a time. To connect headphones to the TV via Bluetooth, you need to pair the headphones with the TV. Please visit the link below (Scroll to Step 2: Pair the headphones with the TV and follow the steps in that section). https://www.sony.com/electronics/support/articles/00232572 A separate article is available as well if you can't pair Bluetooth devices to your Google TV on this link here: https://www.sony.com/electronics/support/articles/00135146 If you're unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jesssony.com Originally posted on sony.com
Features
- Industry-leading noise canceling
- Dual Noise Sensor technology
- Up to 30 hours of battery life¹
- 10-minute charge for 5 hours of playback with quick charging¹
- Automatically reduces volume during conversations
- Edge-AI next-level music
- Touch sensor controls
- Superior call quality
- Wearing detection
- Seamless multiple-device pairing
- Adaptive Sound Control
- Updated design with long-lasting comfort
Specs
Dimensions:
- USB Cable Type-C: 7.88 in.
- Audio Cable: 47.24 in.
- Weight: 8.96 oz.
SKU#
SKU#
WH1000XM4S
What's in the box
- Sony Wireless Noise Canceling Headphones
Sony Wireless Noise Canceling Over-the-Ear Headphones Reviews
4.3
4.3 out of 5 rating
421 reviews
81% of reviewers recommend this product.
Great sound and ligth weight!
5 out of 5 rating
29 days ago
Yes, I'd recommend this product.
It is vey light weight. I used to have the Microsoft surface headphones and they were heavy compared to this one. My only complaint is I can't believe there is no mute button.
Sony North America Customer Support - 26 days ago
Hi Edgar Moran, Many thanks for the 5-star rating! We're glad to hear you are enjoying the superb sound quality and lightweight design of your WH1000XM4 headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the mute function and will be sure to forward this feedback to the appropriate department. Thanks again for purchasing Sony! - Krissony.com Originally posted on sony.com
Sony WH-1000XM4 headphone review
3 out of 5 rating
SactoGuy . 1 month ago
Issues with connecting to XR-65A80J OLED TV. YouTube updates out of date and need to be updated.
Sony North America Customer Support - 1 month ago
Hi SactoGuy, Thanks for reaching out to us. We're sorry you've been running into difficulty. We'd love to troubleshoot this and make this a better experience for you. Make sure your TV and headphones have the latest software update. Please note that only one Bluetooth audio device (such as headphones) can be connected to the TV at a time. To connect headphones to the TV via Bluetooth, you need to pair the headphones with the TV. Please visit the link below (Scroll to Step 2: Pair the headphones with the TV and follow the steps in that section). https://www.sony.com/electronics/support/articles/00232572 A separate article is available as well if you can't pair Bluetooth devices to your Google TV on this link here: https://www.sony.com/electronics/support/articles/00135146 If you're unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jesssony.com Originally posted on sony.com
The best!
5 out of 5 rating
June123 . 2 months ago
Yes, I'd recommend this product.
I have not come across anything superior to his!!!
Sony North America Customer Support - 2 months ago
Hi June123, Thank you for the purchase! We're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony! -Davidsony.com Originally posted on sony.com
Sound depth is a little less than expected
4 out of 5 rating
3 months ago
Yes, I'd recommend this product.
Needs more base depth. I wanted more like Bose for the money.
Sony North America Customer Support - 3 months ago
Hi Leonardperry, We are really sorry if the bass sound of our WH-1000XM4 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. To isolate the problem, please try tweaking the Equalizer on the Sony Headphones Connect app to revitalize your music. Deliver punchy bass or boost vocals on your favorite track with a simple swipe up or down. For more details, please refer to the following article: https://www.sony.com/electronics/support/articles/00286844 I hope this helps. Should you need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following: Name: Sony Username: Model Number: Issue/Concern: Telephone Number: We truly appreciate you & your input, and thanks for choosing Sony. Best regards, Romeosony.com Originally posted on sony.com
Last a solid 2-3 years
4 out of 5 rating
Alzar777 . 3 months ago
Yes, I'd recommend this product.
I used this product 8 hours every for 5 days out of the week for about 2-3 years. It has worked well up to this point though has lost some functionalities as time went on.
The first function to go was the auto-pause when removing the headphones, which really important, but now I lost the main reason I got these headphones which is the noise canceling effect. Now when I use the Noise-Canceling functionality after a few minutes of use it will emit a high pitch screech.
Sadly it's past the warranty so I can't get them fixed. They still work well without the Noise-Canceling but I will need to replace them since I use them for work to block out loud noises so I don't have to blast the audio to hear over the machines.
Sony North America Customer Support - 3 months ago
Hi Alzar777, we're glad you like our product. We're sorry to hear that you have issues with your Sony unit. Please make sure to enable the wearing detection using the Headphone Connect app. For the noise issues, please initialize the unit by following this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Thanks for choosing Sony. ~Earlsony.com Originally posted on sony.com
Very Glitchy & average sound
2 out of 5 rating
SDarring . 3 months ago
I'm not impressed. The sound quality is average, and it struggles to connect to my other devices.
Sony North America Customer Support - 3 months ago
Hi SDarring, We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use equalizer function of the app to tailor-fit the sound quality to your needs. For more information, please refer to these links: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613 https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html For pairing issues, please refer to these troubleshooting steps: -Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. -The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode. You may also find these links helpful: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html https://www.sony.com/electronics/support/articles/00299838 Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralphsony.com Originally posted on sony.com
Great, but two shortcomings
4 out of 5 rating
Loraki . 3 months ago
Yes, I'd recommend this product.
These are great headphones and they’re very sturdy and comfortable. The only downside is that (1) the charging cable that came with it is too short, and (2) I can’t get it to turn on while it’s charging! I bought a longer charging cable, thinking that I could use the headphones while they were charging, but it turned out that I can’t! Bummer! Other than that, I’m very pleased with my purchase.
Sony North America Customer Support - 3 months ago
Hi Loraki, Thanks for the positive review. We're glad that you are pleased with the headphones. We apologize if you find the charging cable short. We take this as feedback as it can help us improve in the future. Thanks for choosing Sony! -Craigsony.com Originally posted on sony.com
Touch commands doesn't work after a while
3 out of 5 rating
RaviD . 4 months ago
Worked fine for 6 months and then the pause/skip touch functions stopped working.
Sony North America Customer Support - 4 months ago
Hi RaviD, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to know that you are experiencing an issue with the touch sensor control panel of your headphones within 6 months of use. This is certainly not the experience we wanted you to have. To resolve this problem, let's try to isolate and address it by following the troubleshooting on these links: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html Should you need more technical assistance, please feel free to email us at socialsupport@am.sony.com and we'll be more than happy to assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Issue: Model Number: We value you, and thank you for choosing Sony. Best regards, Romeo Sony Social Supportsony.com Originally posted on sony.com
WH-1000XM4 Don’t connect to me phone
1 out of 5 rating
Mona20 . 4 months ago
I mainly use these headphone when I’m working on my laptop, and now they don’t want to connect to my phone. I turn off my BT from my laptop and try to connect the headphones through both setting and the Sony app. Can’t get it to connect at all. I’ve tried even connecting them with the wire and they still won’t connect. Very annoying.
Sony North America Customer Support - 4 months ago
Hi Mona20, Thank you for the review and we do apologize for the inconvenience. To isolate and resolve your issue, reset the headphones to factory default settings and try again. Here's the link on how to. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html We also recommend updating the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. If the situation does not improve, even after following these steps. Please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: -Davidsony.com Originally posted on sony.com
This sucks
3 out of 5 rating
Brizzy . 6 months ago
Yes, I'd recommend this product.
I can’t use the active noise canceling anymore it just makes a constant beeping sound that is loud and hurts the ear
Sony North America Customer Support - 6 months ago
Hi Brizzy, We regret to hear that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to help and turn your experience around. First, please ensure the software is updated. You can check the software version by launching the Headphones Connect App. You may also find the link below helpful: https://www.sony.com/electronics/support/articles/00229328?utm_source=glean In addition, you may also reset or initialize the headphones. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html If this does not help, please email us at socialsupport@am.sony.com with the following details: Name: sony.com Username: Model Number: Issue: Telephone Number: Sincerely, Erinsony.com Originally posted on sony.com
Sony Wireless Noise Canceling Over-the-Ear Headphones FAQs
Loddie . Jul 7, 2023
Will these connect to a Samsung smart TV?
Answer from Verizon Customer Support9 months
Pairing Bluetooth headphones and hearing aids to a Samsung TV can be done in a few steps, depending on your TV model. More information here: https://www.samsung.com/us/support/answer/ANS00085342/ https://www.verizon.com/products/sony-wireless-noise-canceling-over-the-ear-headphones/ ~Maria
Valverde4 . Apr 21, 2021
Will these work with note 10 plus and note 20 ultra?
Answer from Verizon Customer Support3 years
Yes, they're compatiable.